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Outsourcing services & level agreement

Outsourcing Services and Corresponding Service Level Agreements (SLAs)

Outsourcing services refer to hiring an external company or contractor to perform certain business functions or processes typically handled internally. Outsourcing can involve various services, such as IT support, customer service, human resources, and accounting.

Types of Outsourcing Services and Corresponding Service Level Agreements (SLAs)

  • IT Outsourcing Services: This includes outsourcing IT functions such as software development, network management, and database administration. The IT outsourcing SLA typically covers uptime, response times, and system availability.
  • Business Process Outsourcing (BPO) Services: This involves outsourcing non-core business processes such as payroll processing, accounting, and customer service. The SLA for BPO covers service delivery timelines, quality of service, and customer satisfaction.
  • Knowledge Process Outprocsourcing (KPO) Services: This involves outsourcing knowledge-intensive processes such as market research, data analytics, and intellectual property management. The SLA for KPO covers areas such as the research's accuracy, data quality, and intellectual property protection.
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Key elements of SLA

  • Service scope: Defines the services being provided by NextGen, including any specific service levels or features.
  • Service availability: Specify the service's hours and any planned maintenance windows.
  • Response and resolutidge-ion times: Outlines the expected response and resolution times for incidents and service requests based on their severity level.
  • Performance metrics: Sets out the performance standards that NextGen will meet, such as uptime, response times, and throughput.
  • Support options: Describes the support options available to the customer, including contact methods, support hours, and escalation procedures.
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Pilot Projects

  • New Technology Setup
  • Awareness Session
  • Technical Trainings
  • Business User Trainings
  • Customization According to Business Needs
  • Systems Integrations

Technology Rollout

  • New Technology / Feature Rollout
  • Software Upgrade Projects
  • Rollout during Store Off-Timings
  • Standard Operating Procedures for Rollout
  • Quality Assurance
  • Hand-over
  • Service Warranties

Service Level Agreement

  • 24x7 Support
  • Complete I.T. Outsourcing
  • Onsite Repair
  • 1 Vendor for All Technology Support
  • Monthly KPI Reports
  • Preventive Maintenance
  • I.T. Assets Register
  • Call Center & Online Ticket System
Support question answered
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Proudly Partner

for PAKISTAN AND KINGDOM OF SAUDI ARABIA MIDDLE EAST REGION

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Testimonials

What They Say About Us

Delivering excellent work quality and commitment to timelines has been our motto. Always check our clients, who are our support to provide the best.
NextGen's queue management system transformed our drive-thru operations completely. We reduced average wait times by 45% and customer satisfaction scores jumped from 3.2 to 4.7 stars. The real-time analytics help us optimize staffing during peak hours.
Mansha Qureshi
The integration of NextGen's drive-thru technology with our existing POS system was seamless. Their queue management solution handles our 800+ daily drive-thru orders efficiently, and we've seen a 30% increase in throughput since implementation.
Basir Ahmed
Before NextGen, our drive-thru was a bottleneck. Now with their intelligent queue management and order tracking system, we can handle rush hour traffic without the chaos. Our drive-thru revenue has increased 25% in just six months.
Neha Shifa
NextGen's IP phone system revolutionized our multi-location communication. Crystal clear calls, seamless integration with our headset systems, and the ability to manage all locations from one dashboard. Technical support response time is incredible.
Abdul Rafay
We upgraded from analog to NextGen's IP phone solution last year. The cost savings alone paid for the system in 8 months, and the reliability has been outstanding. Zero downtime in 14 months of operation.
Shabaz Khan
The scalability of NextGen's IP phone system is exactly what we needed for our growing franchise. Adding new locations is plug-and-play, and the voice quality is consistently excellent across all 23 sites.
Rashid Mir
The weather-responsive menu feature is brilliant - our cold drink sales automatically increase promotion during hot days. NextGen's digital menu board system pays for itself through increased average ticket size.
Ali Abbas
NextGen's digital menu boards are a game-changer. We can update pricing and promotions instantly across all locations, and the high-resolution displays make our food look incredible. Sales of featured items increased 40% since installation.
Akbar Ali
Managing content across our 15 digital menu boards used to be a nightmare. NextGen's cloud-based system lets us schedule promotions, update menus, and monitor all displays from anywhere. The ROI has been exceptional.
Haseeb

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